Senior Manager, GTM Solutions

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.


Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.


Job Summary
The Senior Manager, GTM Solutions (“ Solutioner ”) is responsible for the overall management of the sales and implementation processes for solutions offered by GTM. The Solutioner may have direct reports ranging from administrative through higher-level individual contributors and is responsible for the development of those in their reporting structure. The Solutioner is the first point of escalation for sales or implementation issues and customer dissatisfaction (customers may be internal or external).


The Solutioner must be capable of working as a team member within a sales engagement, mentoring other team members, able to interface with all levels of a prospect environment from senior executive management to operational employees, and able to build, maintain and grow relationships with prospects. Analyze and understand gaps, areas for improvement in prospects’ processes and procedures, perform root cause analyses, and provide solutions for the Livingston sales team to pursue; at time pursuing the opportunities themselves. Responsibilities of this position also include drafting proposals and contractual documents as well as supporting Livingston’s corporate persona externally at conferences, meetings, and speaking engagements. Researching internally and externally regarding numerous trade compliance activities and scenarios is expected.


Key Duties & Responsibilities

• Collaborate with sales and internal teams to develop tailored solutions for clients and prospects by identifying opportunities and addressing business needs
• Cultivate relationships with external contacts, industry organizations and businesses to support growth and identify potential opportunities.
• Develop new and creative solutions to further grow the business and expand Livingston market share.
• Create a supportive environment where team engagement is seen as central to driving results.
• Make recommendations on resources needs.
• Manage and take a leadership role in promoting and improving quality processes, expectations, and results.
• Hold internal stakeholders, including senior leadership and executive teams, accountable to established service level agreements (SLAs), key performance indicators (KPIs), and response time commitments.
• Collaborate effectively across cross-functional teams and organizational levels to develop comprehensive, client-focused solutions.Assist in strategic planning; develop and manage strategic goals, budgets, and evaluation processes.
• Implement tools to generate efficiency, reduce costs, and/or increase quality where possible.
• Evaluate current processes for issues and identify efficiencies including automation, location strategy and process flow.
• Proactively identify and perform activities in support of Global Trade Management.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Knowledge & Skills

• Excellent oral and written communication skills.
• Excellent knowledge of customs and relevant legislation.
• Trade expertise in imports and/or exports for both commerce and state.
• Capability to recognize underlying needs (e.g., issues, quality, compliance, budgeting) in the prospect’s situation.
• Innovative: able to come up with creative solutions to prospect’s problems.
• Sales: ability to conduct detailed needs assessments and support the overall sales process.
• Strong organizational skills with the ability to prioritize workload and meet tight deadlines.
• High initiative, self-motivated and results oriented.
• Strong interpersonal skills; must be able to manage internal stakeholder over whom there is no direct authority.
• Adaptable: able to play various roles depending on the requirements of the engagement from seller to team member.
• Organized, logical thinker.
• Proven project management skills.
• Analytical and research skills and ability to apply and present recommendations based on analysis.
• Ability to generate professional presentations and deliver them individually or in a team environment.

Work Experience – Minimum Required
10 + years of progressive experience


EDUCATION
Required: Bachelors Degree or equivalent


Designations
CERTIFICATIONS DESCRIPTION

• CBSA Professional designation, CTCS and/or CCS (Canada) or
• LCB and/or CCS (U.S.)

COMPETENCIES
Business Acumen and Straight Talk


At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.


Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 84,175-120,000 USD. Actual compensation will be determined based on these factors and may vary accordingly.


Diversity, Equity, and Inclusion at Livingston
We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.


Job Type: Full Time


Location: NY Amherst - US083, HomeOffice Michigan