Systems Manager - Salesforce & AI-Driven GTM Engineering

Do you bring deep, hands-on Salesforce engineering experience and the ability to turn sales and marketing needs into technical solutions? Can you help business teams make better technology decisions while evaluating how AI can support go-to-market work?


If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS IT Services Team as a Systems Manager for Salesforce and AI-Driven GTM Engineering and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.


Enjoy the flexibility of a hybrid work schedule allowing 2 days PW home working, collaborating closely with colleagues in our Rolle or Bidart corporate office.


Our Mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.


Your Mission
Reporting to the Head of Corporate IT, you'll be the technical product owner, architect and builder for Salesforce and the commercial systems supporting Sales, Marketing, Customer Success and Customer Support. This is a hands-on domain ownership role: you'll design the systems and write the code. Around 50% of your time will focus on engineering and systems and integration architecture, with the other 50% on business partnering, process analysis and simplification, master data management, and collaboration with analysts and commercial team leads. You'll help teams challenge proposed solutions and make technical decisions where there may not be an established approach.


The value you add

• Build high-impact Salesforce solutions yourself using Apex, Lightning Web Components, SOQL and Flows, with configuration across Sales Cloud, CPQ and Marketing Cloud. Own integrations and end-to-end data architecture connecting 6sense, Salesforce Marketing Cloud, Clari, Salesforce CPQ, Sales Cloud and support workflows with downstream finance/ERP systems for bookings and revenue recognition.
• Support Opportunity-to-Order transformation by re-engineering CPQ, contract lifecycle management, approvals and ERP integration. Partner with Sales, Marketing, Support, Deal Desk and Finance to simplify processes, from signal-based lead routing to hybrid subscription and consumption-based quoting.
• Use AI coding tools to write, test, review and ship code, and apply LLMs and automation to internal business problems while maintaining release discipline, automated testing and SOX controls. Evaluate emerging AI tools for sales and marketing use cases, including market research and search engine optimization.
• Improve Salesforce utilization and total cost of ownership, optimizing systems and reducing reliance on expensive external delivery. Assess suppliers, proposed products and platform changes for technical suitability and business value.
• Drive adoption of the tools you build and measure their impact on seller, marketer and support velocity, automation, data quality and system reliability. Communicate technical trade-offs clearly and advise stakeholders rather than simply implementing requests.

Requirements
We know that every background is different, but to be best set for success we see you bringing:

• 5+ years in hands-on Salesforce development, systems architecture or GTM engineering, designing and shipping solutions using Apex, LWC, Flows and APIs.
• Deep knowledge of Sales Cloud and Salesforce CPQ, including complex rules and approvals, and how CRM/CPQ decisions affect billing, invoicing and finance.
• Experience using AI coding tools across the development lifecycle and deploying LLMs and automation to solve internal business problems. Claude Code is preferred; Cursor or Copilot experience is also relevant.
• The ability to diagnose commercial workflow problems, challenge requirements and explain technical trade-offs, combining business partnership with hands-on delivery and rapid learning.
• A track record of measurable improvements in automation, efficiency, data quality and reliability, balancing business needs with delivery and ownership costs.

Helpful, but not required: experience with Marketing Cloud, 6sense, Clari, ERP integrations, consumption-based pricing or SOX/ITGC controls; Salesforce certifications; or experience in HealthTech, Life Sciences or another regulated environment. These are also areas you can learn on the job.


Benefits
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
For more information about our Benefits, Virtues, The Recruitment Process, our AI guide and stories from our team about what it's like to work at SOPHiA, view the full posting on our careers page.


Location: Rolle or Bidart - Hybrid (3 Days PW in office)


Contract: Permanent